1. General Terms

• By accessing or using our website and services, you agree to these Terms of Service.
• You must be at least 18 years old to place an order.

2. Products & Services

• Our products are handmade in small batches. While we strive for consistency, slight variations in color, scent, or texture may occur.
• We reserve the right to limit sales or discontinue products at any time.

3. Pricing & Payments

• Prices are listed in USD and are subject to change without notice.
• Payments are securely processed through our checkout system.

4. Shipping & Delivery

• Orders are typically processed within 3–5 business days.
• Delivery times vary based on your location. We will send tracking details once your order has shipped.
• We are not responsible for shipping delays caused by the carrier or incorrect shipping addresses provided by customers.

5. Returns & Exchanges

Because our products are handmade and personal care items, all sales are final. However, we want you to be happy with your purchase! Here's what we offer:

• Unopened & unused items are eligible for a full refund within 14 days of receipt.
• Opened or used products may be eligible for a partial refund, depending on the situation.
• If your order is damaged during shipping, contact us within 7 days, and we'll send a replacement or offer a refund.

Please contact us here to request a return or report a damaged item.

6. Third-Party Services

We may use third-party tools like Shopify and other services to operate our website. These third parties have their own terms and policies, and we are not responsible for them.

7. Intellectual Property

All content on our site (text, images, designs, etc.) is the property of Willow & Nurture and is protected by copyright law. You may not use or reproduce any of this content without permission.

8. Limitation of Liability

To the fullest extent allowed by law, we are not liable for any injury, loss, or damages resulting from the use of our products or services. All products are used at your own risk. Always read product labels and perform patch tests as needed.

9. Privacy

Your personal information is important to us. Please review our [Privacy Policy] to understand how we collect and protect your information.

10. Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page, and we encourage you to review them periodically.

11. Contact Us

If you have any questions or concerns about these Terms of Service, feel free to reach out to us by using our Contact Form.